SynergyXpert™ Privacy Policy

This Privacy Policy describes how SynergyXpert ("we," "us," or "our") collects, uses, and discloses your information when you use our Platform and services (the "Service").

Personal Information:

• Account Data: Name, email, password, user role (e.g., client, expert, org member).
• Profile Data: Bio, skills, rates, time zone, phone number, profile image, organization name.
• Communication Data: Chat messages, call records (with consent).
• Payment Data: Transaction info (amount, date, status); sensitive payment data handled by Stripe or similar.
• Verification Data: Identity documents, business registrations, etc., for compliance (KYC).

Usage Data:

• App activity (features used, time spent).
• Device info (IP, device ID, OS).
• Server logs (requests, timestamps, browser type).

Location Data:

• Approximate location from IP for timezone and localization.

We use your information to:

• Operate the Service: Provide, improve, and maintain the app.
• Match Users: Connect clients and experts effectively.
• Payment Processing: Billing, payouts, and dispute resolution.
• Personalization: Tailored content and experience.
• Communication: Alerts, security notices, support messages.
• Security: Prevent fraud, abuse, or platform misuse.
• Analytics: Understand usage, improve features.
• Compliance: Meet legal and regulatory obligations.
• Marketing: We do not sell your data. Marketing messages are optional, and you may opt out anytime.

We may share your information with:

• Other Users: Profile data visible to users for matchmaking; project-related info shared between parties.
• Service Providers: Hosting, analytics, support, and payments (e.g., Stripe, Firebase).
• Sub-processors: A list of our current sub-processors is available upon request by contacting info@synergyxpert.com.
• Legal Requirements: Disclose if required by law or valid legal request.
• Business Transfers: If SynergyXpert is involved in a merger, acquisition, or sale.
• Consent: We share data only with your explicit permission when required.

Data may be stored or processed in the UK, EU, or other countries with data protection laws. We use legal safeguards (e.g., Standard Contractual Clauses) for international transfers.

We use industry-standard encryption and access controls. We restrict employee access to data and require confidentiality agreements from staff. However, no system is completely secure. You share data at your own risk. For a detailed overview of our security measures, see our Security Policy.

We retain data only as long as needed for the purposes outlined here or as required by law. Afterward, we securely delete or anonymize it. Some data may remain in secure backups for limited periods before deletion. You may also request deletion and opt-out of marketing or processing by contacting info@synergyxpert.com.

Depending on your location, you may:

• Access or correct your data.
• Request deletion (right to be forgotten).
• Object to processing.
• Export your data (data portability).
• Withdraw consent (where applicable).

To exercise rights, contact info@synergyxpert.com. We aim to respond within 30 days (may extend to 60 days in complex cases). To delete your account or data, contact support or use in-app settings.

In the event of a data breach affecting your personal data, we will notify you within 72 hours as required by GDPR and other applicable laws.

Your acceptance of this policy is recorded with date, IP address, version number, and user ID.

We may update this policy. We will notify you via email or in-app notifications before material changes take effect. Changes are posted with a new "Last Updated" date. Continued use means acceptance of changes.

For organizational clients requiring a Data Processing Agreement, please contact info@synergyxpert.com to request a copy.

For privacy concerns: info@synergyxpert.com. Website: https://www.synergyxpert.com/privacy. For all contact options, see our Contact & Support Policy.