SynergyXpert Client Agreement

By using SynergyXpert, you represent that you are a client or authorized representative of your organization. All engagements and payments must occur on the platform. SynergyXpert is not a party to your agreement with any expert except as a payment and dispute mediator.

Cancelling before the call:

• 24 hours or more before the scheduled start: Full refund.
• Between 12 and 24 hours before the scheduled start: 50% refund.
• Less than 12 hours before the scheduled start: No refund (subject to exceptional circumstances at SynergyXpert's discretion).
• Rescheduling: Free if done 24 hours or more before the scheduled start; reschedules within 24 hours are treated as cancellations for refund purposes.

If the expert cancels or does not show: You will receive a full refund, and you may rebook at no charge.

Minimum call length: A call must reach 7 minutes to count as completed. If it ends before 7 minutes (e.g., connection failure), you will be automatically refunded in full and the expert receives no payment.

Once a call reaches 7 minutes, it is treated as complete and billed for the full duration you booked, even if the conversation naturally finishes early.

For more, see Payment & Cancellation Policy.

SynergyXpert processes your data in line with our Privacy Policy and Data Processing Agreement (if applicable). For EU/UK organizations, SynergyXpert acts as a data processor. Subprocessors are disclosed at https://www.synergyxpert.com/subprocessors.

• Expert Identity & Project Details: Clients must not disclose the identity, contact information, rates, or any project-specific details of any expert to third parties, except as required by law or with express written permission from SynergyXpert.
• No Harmful Use: Any information obtained from experts or consultations may not be used to harm, defame, compete with, or otherwise disadvantage the expert, their employer, or SynergyXpert in any direct or indirect way.
• No Off-Platform Contact: Clients are strictly prohibited from contacting or attempting to engage experts outside SynergyXpert for any reason relating to the consultation or project.
• No Sharing or Publication: Clients may not record, publish, or otherwise disseminate the advice, information, or expert identity received through the platform except with explicit written consent from SynergyXpert and the expert. If a specific NDA is required, both parties may be asked to accept it prior to consultation. See our NDA Policy.
• Permanent Obligation: These confidentiality and non-disclosure requirements survive the end of the project, consultation, or termination of your SynergyXpert account.
• Call Recording: If a call is to be recorded, explicit consent will be required from both client and expert, as outlined in our Call Recording Policy.
• Penalties: Violations may result in immediate suspension or permanent termination of your account, forfeiture of payments, legal action for damages, and, if appropriate, notification of relevant professional or regulatory authorities.

If you become aware of any breach or suspected breach, you must report it immediately to info@synergyxpert.com.

STRICT PROHIBITION ON OFF-PLATFORM ENGAGEMENT:

SynergyXpert reserves the right to pursue all available legal remedies for violations, including but not limited to monetary damages, injunctive relief, and attorney fees.

Pre-Payout Window: You may raise a dispute about a completed call within 48 hours of the call ending, before the expert is paid. General Disputes: You may also raise a billing or service dispute within 7 days of the consultation. SynergyXpert will mediate and its decision is final unless otherwise required by law. For more details, see Dispute Resolution.

SynergyXpert may suspend or terminate your account for breach of these terms, abuse, or legal violations.

Before each call or engagement, clients must accept a clickwrap disclaimer confirming they will not request or share confidential or material non-public information, and that they agree to SynergyXpert's confidentiality, NDA, and recording policies. Acceptance is logged digitally.

For support, email info@synergyxpert.com.

We may update this agreement. Material updates will be notified via email or in-app. Continued use constitutes acceptance. Acceptance is logged digitally.